Terms & Conditions

These Terms & Conditions govern your use of our website and your engagement with Super Heng Bullion Sdn. Bhd. (“Super Heng Bullion,” “we,” “us”) for the buying, selling, safekeeping, and related services involving gold, silver, silver and gold products. By using our website or engaging our services, you agree to the terms below

1. Our Services

Super Heng Bullion provides gold and silver buying and selling services, collection and delivery services, gold or silver safekeeping arrangements, and related trading systems, subject to the specific terms agreed at the point of transaction.

• "Customer" means the individual or entity who are purchasing and/or selling the Product from the Platform.

• "Conditions" mean these Terms and Conditions of Sale.

• "Contract" means the offer made by the Customer in relation to the Order and accepted by Super Heng Bullion via an Order Confirmation in accordance with the Terms & Conditions.

• "Product" means the physical gold with a purity level of 99.9% and/or 999.9% and any other forms of gold acceptable by Super Heng Bullion, which are made available for purchase or sale on the Platform.

• "Order" means all orders, including purchase orders & sell orders.

• "Order Confirmation" refers to the confirmation notification sent by the Customer to Super Heng Bullion via the Platform and/or any other written confirmation, including but not limited to emails, text messages and WhatsApp messages sent by the Customer to Super Heng Bullion.

• "Super Heng Bullion Terms and Conditions" means these Terms and Conditions of gold and silver trading and all other terms and conditions and policies pertaining to the use of the Platform and/or the Service, which is available on the Platform.

• "Platform" means Super Heng Bullion’s official website and/or Super Heng Bullion’s mobile applications;

• "Services" means the use of any services, information and functions made available by Super Heng Bullion on the Platform.

2. Pricing

Buy and sell rates are published and updated daily and reflect prevailing market conditions. Rates displayed online are indicative and subject to confirmation at the time of physical transaction and valuation.

1. Bai Al-Sarf which refers to a contract of exchange of money with the same or different type. Money is a medium of exchange that shall be in the form of gold, silver, currency notes or coins that have legal tender, or other forms accepted by the principles of Shariah. For this Product, Bai’ Al-Sarf encompasses both the exchange of gold or silver for paper money and vice versa, as well as the exchange of gold for gold or silver for silver. With this method, the payment and delivery for and/or of gold or silver shall be immediate.

3. Wakalah which refers to an agency contract whereby one party, acting as the principal (Muwakkil), mandates and authorizes the other party, acting as the agent (Wakil), to perform specified tasks; subject Shariah principles. With this method, the buyer will appoint the seller as the agent for safekeeping of the gold or silver purchased in case the gold is not delivered in T+0.

3. Valuation

All gold items are subject to inspection and valuation by our trained personnel prior to purchase. Final pricing depends on purity, weight, and condition as assessed at the time of transaction.

1. The Customer may place an Order for the Product via the Platform and shall be responsible for ensuring the accuracy of the Orders made.

2. The Customer shall be given an Order Confirmation for every Order made from Super Heng Bullion as an acknowledgement for the Order via the Platform and/or an email or WhatsApp notification.

3. The Customer is able to take physical delivery of the Product. If the Customer requires Super Heng Bullion to safekeep the Product on its behalf, the Customer must complete the safekeeping authorisation letter and submit to Super Heng Bullion.

4. The Customer or its authorized agent may collect the Product from Super Heng Bullion by scheduling an appointment for collection during Super Heng Bullion’s business hours.

5. Super Heng Bullion, in its absolute discretion, may refuse or cancel any Order without giving any reasons for the same to the Customer prior to issuing the Order Confirmation to the Customer.

6. No concluded Contract may be modified or cancelled by the Customer except with prior written consent from Super Heng Bullion.

7. Without prejudice to any other rights or remedies Super Heng Bullion may otherwise have, the Customer shall indemnify, keep indemnified and Super Heng Bullion harmless against any and all liabilities, actions, claims, losses, damages, costs and expenses (including but not limited to legal costs on a full indemnity basis) suffered or incurred by Super Heng Bullion as a result of, or in connection with, any modification and/or cancellation and/or breach by the Customer of the Contract as well as any information provided by the Customer to Super Heng Bullion being inaccurate, outdated or untrue.

8. Until and unless Super Heng Bullion has received full payment, any negative price fluctuation of the Product shall be accountable to the Customer and any positive price fluctuation shall be accountable to Super Heng Bullion.

9. Super Heng Bullion reserves its right to refuse an Order in its absolute discretion, in cases such as non-payment, late payment, dysfunction and unavailability of the Product, without being required to indicate the reason thereof.

10. Once the Order Confirmation has been sent, the Customer cannot cancel the Order.

11. Notwithstanding anything to the contrary provided in the preceding paragraph, if the cancellation of the Customer’s Order by Super Heng Bullion is due to a technical reason, such as a dysfunction of the website and/or the wrong quotation of prices, Super Heng Bullion must notify the Customer of the cancellation within one week of discovering the error and will refund the Customer the amount received, as well as all the transaction fees applicable. If the Product has already been sent, the Customer must return the Product immediately after receiving the cancellation notification.

12. All investments involve some level of risk. If the Customer is considering purchasing precious metals, as an investment, the Customer should assess the current market and seek professional advice. The Customer agrees that Super Heng Bullion does not provide any advice on the opportunity to invest into, disinvest from, or remain invested in, a particular precious metal.

13. The Customer shall provide any information or documents as Super Heng Bullion may require from time to time in its sole discretion for the purpose of Super Heng Bullion validating the information relating to the Customer.

14. The Customer shall notify Super Heng Bullion in writing of any changes to the information provided or being requested by Super Heng Bullion within 30 days of such changes.

4. Collection & Delivery

Where collection or delivery services are used, clients are responsible for providing accurate information to facilitate secure handling. Super Heng Bullion will take reasonable precautions to ensure safe transport, in line with our internal security protocols.

1. The Customer (including its directors and shareholders) hereby guarantees to be the debtor for any and all sums owing to Super Heng Bullion for any Order placed on the Platform. The Customer agrees to pay all amounts due promptly and in full, in accordance with the Terms and Conditions herein.

2. In the event that the Customer fails to make any payment when due, the Customer acknowledges and agrees that they shall be liable for any outstanding sums, including any applicable interest, fees, and charges as specified by Super Heng Bullion.

3. The Customer agrees to indemnify and hold harmless Super Heng Bullion from any and all losses, damages, costs, and expenses (including legal fees) arising from or related to the Customer's failure to pay any sums owing under any Order made on the Platform.

4. Super Heng Bullion reserves the right to take any necessary legal action to recover any outstanding sums from the Customer. The Customer agrees to bear all costs associated with such recovery efforts, including but not limited to legal fees and court costs.

5. Super Heng Bullion reserves the right to terminate the Customer's account and access to the Platform and its Services in the event of non-payment or breach of this guarantee clause. The Customer shall remain liable for any sums owing up to the date of termination.

5. Booking

Online booking of transaction prices is subject to the terms displayed at the time of booking, including any applicable time limits for completing the transaction in person.

6. Client Responsibility

Clients are responsible for ensuring that gold, silver or items presented for sale are lawfully owned and free of any third-party claim or encumbrance.

7. Limitation of Liability

Super Heng Bullion shall not be liable for indirect or consequential losses arising from use of this website or delays outside our reasonable control.

1. There are strictly no returns on the Products purchased from the Platform. Notwithstanding, the Customer may apply for the return of the Products only in the following circumstances:

   • The Products delivered is defective and/or damaged.

   • The Products delivered is different from the description provided by Super Heng Bullion in the Platform.

   In the event that the circumstances under clause 8.1 occurs and/or, the Buyer suspects that the Products delivered has been tampered with or damaged, the Customer must immediately notify Super Heng Bullion’s sales representative upon receipt of the Product, otherwise, it will be considered as accepted upon the expiry of one (1) week from the date of delivery of the Product.

2. All Products sold to customers on the Super Heng Bullion Platform are non-refundable. In the event that an investigation is carried out to determine the claims of a Customer under Clause 8.1 is warranted, Super Heng Bullion will refund the final amount initially paid by the Customer for the Product.

3. The refund will be made to the account used by the Customer for the initial payment. Super Heng Bullion does not permit the Customer to receive the refund via alternative means such as cash or transfer of funds to a different account than the account that was initially used to make payment.

4. All refund processes are expected to take place within 3 to 5 working days.

8. Privacy

Personal information submitted through our website or during transactions is handled in accordance with our privacy practices and applicable Malaysian law, including the Personal Data Protection Act 2010.

9. Amendments

We reserve the right to amend these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

1. Where Super Heng Bullion is unable to perform any obligation hereunder as a result of any event that is beyond its control, including but not limited to war, strike, crime, act of God, acts of terrorism, or any other circumstances that may cause Super Heng Bullion delay or failure to perform such obligation, Super Heng Bullion shall be excused and shall not be liable for any damages as a result of, or in connection with, such delay or such failure.

2. Super Heng Bullion shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Products nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Product.

10. Anti-Money Laundering, Countering Financing of Terrorism and Countering Proliferation Financing

1. The Customer agrees to comply with all applicable anti-money laundering laws and regulations of Malaysia, including but not limited to the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (“AMLA”) when making any transactions on the Platform.

2. The Customer agrees to provide accurate and complete information for the purpose of a customer due diligence as required by the applicable laws. This includes but is not limited to, providing valid identification documents, proof of address, and any other information required by Super Heng Bullion and/or the Platform to verify the Customer’s identity and the source of funds used for the purchase of gold or silver.

3. Super Heng Bullion reserves the right to monitor all transactions by the Customer made on the Platform for suspicious activity.

4. The Customer agrees that Super Heng Bullion will maintain records of all transactions and relevant information in accordance with the applicable laws and regulations.

5. The Customer agrees not to engage in any activities that are considered illegal or suspicious under Anti-Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing (“AML/CFT/CPF”) laws, including but not limited to money laundering, terrorist financing, proliferation financing and any other activities that may be deemed unlawful.

6. The Customer agrees to cooperate fully with any investigations conducted by Super Heng Bullion or any regulatory or law enforcement authorities concerning AML/CFT/CPF compliance.

7. Super Heng Bullion reserves the right to terminate, freeze, block and/or suspend the Customer’s account and any associated transactions and assets if the Customer is found to be in violation of Clause 11 herein or any applicable AML/CFT/CPF laws and regulations.